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IMH collects information in several ways. For example, some personal information is gathered when you register as a customer using our account interface. During registration, we ask for your contact and company information and your e-mail address. Once you register, you are no longer anonymous to IMH and are able to take full advantage of our services. In addition to registration, we may ask you for information at other times, such as when you report a problem with our site or services, or contact the company via the corporate e-mail address. If you contact IMH, we may keep a record of that correspondence. If you engage in a financial transaction on the Web site, we will collect financial information from you including the following:
If you believe that any inaccurate or inappropriate information has been obtained or disseminated through your use of this Web site, you should contact a representative of IMH at firstname.lastname@example.org.
When you visit IMH’s public website, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our website. This information will be used to improve our Web design and functionality.
IMH’s primary goal in collecting information is to improve the site and provide the user with the best possible experience on the site. For example, by using the information collected, we are able to provide you with an easy to use and readily available forum to access your IMH account and transaction information. We will also use your personal information to notify you of other products or services available from IMH and its affiliates.
We will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. The following describes some of the ways that your information may be disclosed.
Data in the Aggregate: We may disclose “blinded” aggregated data and user statistics to prospective partners and other third parties, and for other lawful purposes. Blinded data is data which does not identify an individual person, company, or legal entity.
Account Verification: We may disclose private information to nonaffiliated third parties to verify the existence and condition of your account for a third party.
Broker Access: IMH provides information to brokers and registered investment advisors who introduce investors to IMH funds. This information includes (1) basic demographics (name, main address, phone number and reinvestment choice); (2) monthly statements; and (3) account history. IMH does not provide information to brokers or registered investment advisors who do not have a pre-existing/established relationship with you.
Other: We also may disclose your information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating IMH’s Terms and Conditions of Use, or may otherwise be causing injury to or interference with (either intentionally or unintentionally) IMH’s rights or property, other IMH Web site users or customers, or anyone else that may be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services.
We occasionally hire other companies to provide limited services on our behalf, including packaging, delivering or mailing, answering customer questions about products or services, sending postal mail, providing investor information and processing data. We may also use third party service providers to help us analyze certain online activities, such as measuring the performance of our online advertising campaigns or analyzing visitor activity on our website. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other purpose.
IMH offers its customers choices for the collection, use and sharing of personal information. You may contact us at 480-840-8400 if you wish to view, edit or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request.
Keeping your personal financial information private is vitally important to us. As a matter of policy and long-time business practice, IMH does not sell information provided by its customers. Any user statistics that we may provide to prospective partners regarding financial matters are provided in the aggregate only and do not include any personally identifiable information about any individual user. We will transfer your bank account number or other personal information to the appropriate bank or financial institution in order to process any online payments.
Our website provides users the opportunity to opt-out of receiving communications from us at the point where we request information about you. Should you wish to opt-out please email the website administrator or send a letter to IMH Financial Corporation, Attention: OPT OUT, at 7001 N. Scottsdale Rd, Suite 2050, Scottsdale, AZ 85253. Please allow a reasonable period of time for your changes to take effect.
To ensure that you will not receive recurring marketing information from us unless you choose to, please email the website administrator or send a letter to IMH Financial Corporation, Attention: OPT OUT, at 7001 N. Scottsdale Rd, Suite 2050, Scottsdale, AZ 85253 to let us know that you have chosen to stop receiving such emails from us.
Please keep in mind that whenever you voluntarily disclose information online, that information is accessible to other customers and users. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
When you or we end your customer relationship with us, we will treat the information we have about you as if you were still our customer.